Refund Policy

This Refund Policy explains how refunds and cancellations work for A11yRemedy subscriptions. It forms part of our Terms of Service (a11yremedy.com/terms-of-service). A11yRemedy is operated by Oktohut Solutions Private Limited, India.

Effective: 29 September 2026 Last updated: 23 October 2026

1. Paddle is our reseller

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

All refunds are issued by Paddle to your original payment method. This Policy works alongside the Paddle Buyer Terms (paddle.com/legal/buyer-terms) and Paddle’s Refund Policy (paddle.com/legal/refund-policy). Nothing in this Policy limits any right you have under those terms or under applicable law.

2. Free plan and free trials

The free plan costs nothing, so there is nothing to refund. Free trials do not require payment details unless the offer says otherwise. When a trial ends, your account moves to the free plan unless you choose a paid plan. You are never charged automatically at the end of a trial.

3. 14-day money-back guarantee on your first payment

If you are not happy with A11yRemedy, you can ask for a full refund within 14 days of the first payment for a new subscription. This applies to both monthly and annual plans. You don’t need to give a reason.

The guarantee applies once per customer. It does not apply to accounts opened to get repeated refunds.

4. Renewals

Monthly renewals: these are not refundable. You can cancel at any time to stop the next renewal.

Annual renewals: if you forgot to cancel, contact us within 14 days of the renewal date. If you have not used the paid features since the renewal, we will refund the renewal payment in full.

5. Upgrades and downgrades

Upgrades: when you upgrade, Paddle charges a prorated amount for the rest of the current billing period. If the upgrade was your first payment, section 3 applies. Otherwise, upgrade charges are not refundable.

Downgrades: these take effect immediately. Paddle adds a prorated credit for the unused part of your previous plan to your account, and uses it automatically for your future payments. This credit is not paid out as a refund.

6. Cancellation

You can cancel at any time from your account’s billing settings, or by emailing support@a11yremedy.com. Cancellation takes effect at the end of the current billing period. You keep access to paid features until then. We do not refund unused time in a billing period, except as described in this Policy.

7. When we will always refund

We will refund you, whatever the timing, if:

you were charged more than once for the same thing;

you were charged after you cancelled, because of an error on our side;

we end your subscription without cause, or remove a material paid feature and you cancel as a result. In these cases, we refund prepaid fees for the unused part of your billing period.

8. When refunds are not available

Refunds are not available:

after the periods described above, unless the law requires otherwise;

if we close your account because you breached our Terms of Service;

where there is evidence of fraud or refund abuse.

9. How to request a refund

Email support@a11yremedy.com from the address on your account, and include your order number from your Paddle receipt. You can also request a refund directly from Paddle at paddle.net.

We aim to reply within 2 business days. Once a refund is approved, it usually appears on your statement within 5 to 10 business days, depending on your bank or card issuer. When a subscription payment is refunded, the subscription ends and your account moves to the free plan.

10. Tax refunds for businesses

If you are a business registered for VAT, GST or sales tax and were charged tax on your purchase, you may be able to reclaim it from Paddle. See the Paddle Buyer Terms for the conditions and deadlines.

11. Chargebacks

If you think a charge is wrong, please contact us or Paddle before disputing it with your bank. Most problems can be fixed quickly. We may suspend an account while a chargeback is open.

12. Changes to this Policy

We may update this Policy. Changes do not affect payments made before the change.

13. Contact

Oktohut Solutions Private Limited

AN Square, WG 1-F-3/1120, Unichira Thoppil Road, Marottichuvadu, Edappally, Kochi, Ernakulam, Kerala 682021, India

Email: support@a11yremedy.com

Phone: +91 80894 62726